Hours: 35 hours per week (28 hours would be considered)
Salary: £16,480 to £18,950 per annum (pro rata if less than 35 hours)
Closing date: Monday 14 April, 4:30pm
Northpoint Wellbeing are commissioned to provide part of Calderdale CAMHS (child & adolescent mental health service). They are looking for a skilled and enthusiastic administrator to join their positive and friendly team.
The post-holder will work in the central Halifax office. The role involves answering calls, processing referrals, booking appointments for families & young people, and ensuring the smooth running of the office and premises.
The postholder will work as part of a team to support the delivery of the CAMHS single point of access, together with other aspects of Northpoint’s therapeutic mental health service. They will also provide support to mental health practitioners , answer phone calls, process paper and electronic referrals, book appointments for families & young people, and ensure the smooth running of the office.
The role will involves four main areas of work: (i) to take calls into the service – this will involve providing a helpful response to enquiries, and passing calls to duty clinicians where appropriate (ii) to provide information and advice to callers about how to make a referral (iii) to input patient information from paper and electronic referrals (iv) to support families and young people to book appointments
The post-holder will provide administrative support to the Calderdale Tier 2 CAMHS team and act as the initial contact for enquiries to the service.
- Provide daily cover for incoming calls/e-mails/letters from clients, parents/carers, GPs, school staff, social workers, and other professionals
- Pass enquiries to the Tier 2 duty clinicians as appropriate
- Use customer care skills to ensure that enquirers receive a timely and helpful response
- Maintain a detailed and accurate message recording system, taking appropriate action where necessary, and contacting members of the team as appropriate if messages require urgent / early attention. Patient management system:
- Input new referral data onto a computer-based patient management system (IAPTus) in a timely fashion.
- Record any patient-related messages and/or correspondence on IAPTUs in a timely fashion.
- Ensure patient-sensitive information is recorded in line with Information Governance protocols.
- Assist in the production of routine statistical and audit information by running regular system and database reports as requested. Appointments:
- Undertake appointment bookings for assessment clients, and adjust appointments as necessary in the event of cancellations or amendments.
- Support practitioners to organise interpreters and clinic rooms as required.
- Send out assessment appointment letters and other client information in line with internal processes.
- Provide reception cover to greet clients and visitors to the premises.
- To promote safeguarding and child protection, and to ensure that the well-being and safety of children and young people is central to all discussions and decisions.
- To support the service manager and team members in ensuring the premises provides a safe, clean and secure working environment.
- To participate in appraisal and performance review process ensuring objectives are met and a personal development plan is maintained and evaluated.
- Undertake mandatory training and access other relevant learning opportunities. The above list of duties is not intended to be exhaustive. The post-holder will be required to undertake any other duties in line with the requirements of the post. The duties and responsibilities may be subject to change, which will be done in discussion with the post holder.
Disclosure and Barring Service Certificate: Due to the nature of the work, this post will be subject to a DBS check (formerly CRB check). Northpoint’s policy on the recruitment of ex-offenders is available on request – a past criminal conviction will not necessarily be a bar to employment.
Applicants are advised to read the full recruitment pack, including the person specification, before applying.
Potential candidates who would like an informal conversation about the role can call Danni Brett on 01422 300001.
This is a full time vacancy (35 hours) working mainly office hours Monday to Friday, although applications from candidates with availability to work 28 hours and above will be considered.
Candidates are asked to provide their availability and preferred working days/hours when applying.
For more information and to apply for this position please see: