Claims Assessor Apprentice – Lloyds Banking Group

Lloyds Banking Group, Halifax Data Centre

Job type: Apprentice

Work Pattern: Various shifts by arrangement

Salary: £17,703 – £19,670 a year 

Closing Date: 17 September 2017

Job description

Insurance Customer Delivery provide critical services to our customers, supporting them with their Insurance needs. In line with the Group vision to be the Best Bank for Customers, our focus is on ensuring the customer is at the heart of our business.

We are responsible for delivering exceptional service to our Home Insurance customers through servicing or claims. We shape and deliver the Insurance Customer Delivery strategy in order to maintain our position as the most trusted Life, Pensions and Investments brand in the UK and the largest Home insurer in terms of customers.

Have you got a natural ability to listen, a genuine desire to help and drive to develop rewarding relationships with customers? Then there’s no better place to be than Lloyds Banking Group General Insurance.

We’re seeking motivated and enthusiastic individuals, to become part of our team of professional Insurance Claims Assessors. You will be part of an externally recognised Apprenticeship scheme which will give you a nationally recognised qualification in Financial Services.

As a Claim Assessor within our Inbound Contact Centre you will create value for our customers by delivering against our purpose, tailored to individual customer needs and to proactively identify and escalate issues that are preventing you from delivering against our customer purpose. As your knowledge and experience grows you will offer, support and drive improvement suggestions to our processes and systems.

Right from the start, we’ll give you full training and all the support you need with a 4-5 week Monday to Friday, 9:00 am to 5:00pm Induction Course. This will be followed by a further on the job telephony training, where you will be supported whilst you learn. During this time you will be given all the coaching and development you need to achieve your weekly targets. We will help you to obtain a full understanding of our operational policies and procedures plus give you an awareness of regulatory practices and constraints. So you don’t need previous experience of finance or banking, however some knowledge and experience of insurance is a plus.

Various shifts are available across our core opening hours of 8.00am – 6.00pm Monday to Friday and 9.00am – 1.00pm on Saturdays. We are open to discussions around flexible working within these times. We are committed to the principles of agile working and are proud of the industry recognition we have received, including Stonewall Top 100 Employer, Top 30 Employer for Working Families, and Times Top 50 Employer for Women and Gold Standard 2014 from the Business Disability Forum.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

Achieving Lloyds Banking Group’s vision of being the best bank for customers and meeting the Group’s risk appetite is dependent on every colleague demonstrating our core value of “putting customers first”. Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

So if you have a passion for customer service and proven communication skills we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.

Together we make it possible.

Please note if we receive a large volume of applications the advertising may close earlier so don’t delay in submitting your application.

For information and details on how to apply, find the job on here